Returns & Exchanges

Eligible merchandise may be returned within 21 days from the date your order is delivered. Return requests received after this period may not qualify for a refund or exchange.

Returned merchandise must be unworn, unwashed, unused, and unaltered. Original tags should remain attached whenever applicable. Items showing signs of wear, washing, damage caused after delivery, or alteration may be refused.

We do not charge a restocking fee for approved returns. Shipping and handling charges, however, are not refundable unless the return is the result of an incorrect, damaged, or defective shipment.

After your return reaches our warehouse, please allow approximately 5 to 10 business days for inspection and processing. Once approved, the refund is normally submitted to your original payment method within 2 to 3 business days. Your card issuer or financial institution may require additional time before the credit appears.

Customers are responsible for the cost of shipping eligible merchandise back to us. We recommend choosing a shipping service that provides tracking so you have confirmation that your package was delivered. Original shipping charges are generally non-refundable.

A Return Authorization (RA) number is required before merchandise is sent back. Visit our Returns & Exchanges page, enter your invoice information, and submit a return request. After approval, your RA number and the correct return warehouse address will be sent to you by email, normally within one business day.

Clearly write your RA number on the outside of the return package before shipping it. This allows our warehouse team to identify your return and process it correctly when it arrives. Packages returned without authorization may be delayed or refused.

After shipping your return, email the tracking number to [email protected]. Providing tracking information helps our support and warehouse teams locate your package and connect it with your return request.

For a different size, color, or style, we recommend returning the original item and placing a new order for the replacement. You do not need to wait for the original refund before ordering again. All merchandise being returned as part of an exchange still requires an RA number.

Products that have been embroidered, screen printed, DTG printed, personalized, or otherwise decorated are final sale and cannot be returned or exchanged. Once a decoration order enters production, it also cannot be cancelled, modified, or changed. If a customized item arrives damaged, defective, or different from what was approved, please contact customer support.

Clearance, closeout, and other products identified as final sale are not eligible for standard returns or exchanges. If you receive a clearance or closeout item that is damaged, defective, or incorrect, contact us within 21 days of delivery so we can review the issue.

Products shipped directly from a manufacturer, supplier, or mill are generally considered final sale and are not eligible for normal returns or exchanges. If a directly shipped product arrives damaged, defective, or incorrect, contact customer support within 21 days of receiving it.

For health and safety reasons, certain personal protective equipment may not be returned or exchanged after purchase. If PPE arrives damaged, defective, or incorrectly shipped, please contact us so we can review the order.

For hygiene reasons, intimate apparel cannot be returned or exchanged after it has been worn or tried on where doing so would make the item unsuitable for resale. Please review sizing information carefully before ordering.

Merchandise that has been worn, washed, soiled, altered, hemmed, modified, or otherwise changed from its original condition is not eligible for return or exchange.

Costume merchandise is considered final sale and cannot be returned or exchanged unless the product arrives damaged, defective, or incorrect.

International orders follow the same 21-day return period for eligible merchandise. Customers are responsible for shipping approved returns back to us, and original international shipping and handling charges are not refundable. Approved refunds are issued after the returned merchandise has been received and inspected.

Orders are processed quickly, so we cannot guarantee that an order can be cancelled or changed after it has been submitted. If you notice an issue immediately after ordering, call us as soon as possible at 1-866-847-8678. We will try to assist before shipment, but changes are not guaranteed. Decoration orders cannot be cancelled or modified after production has started.

If your order arrives damaged, defective, or contains the wrong merchandise, contact us within 21 days of delivery. Please keep the product and packaging while we review the issue. Our support team will provide instructions for the appropriate resolution.

If you are unsure whether an item is eligible for return, we recommend checking with us before placing your order. For help with eligibility, an RA request, a refund, or an exchange, call 1-866-847-8678 or email [email protected].